La gestione delle emozioni nella pratica professionale degli assistenti sociali. Una ricerca esplorativa in Veneto
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Emotions are an extremely relevant issue in the practice of social work. Nevertheless, this issue is not always adequately examined, both within social services and institutions and in the scientific literature, and often the management of emotions is responsibility of the professional alone. Through a qualitative exploratory research, carried out through the use of an interview with 30 professionals working in as many municipal social services in Veneto Region, the article discusses some emerging issues in this field. Starting from the theoretical, dramaturgical and cultural approach to the sociology of emotions (Goffman 1959; Hochschild 1979) and from the social work literature, the ways in which professionals decline, deal with and manage emotions in everyday professional practice are analyzed and discussed.
keywordsEmotions, Emotional labour, Social work, Professional culture, Helping relationship.
Biografia degli autoriChiara Pattaro, Università di Padova. E mail: firstname.lastname@example.org.
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